Support Workers

Pattom believes passionately that anyone using their services deserve a high quality service, delivered by highly informed and trained staff.

For this reason, we recruit only appropriately qualified and experienced staff, and we deliver high quality staff training and development.

Before they start work, all our staff are:

  • interviewed, face-to-face
  • required to complete (and ‘pass’) an enhanced DBS
  • required to provide professional and ‘character’ references, to our complete satisfaction
  • trained to a high standard – a mixture of classroom and e-learning training sessions covering over 12 topics.
  • observed and supervised ‘on the job’ – for at least 2 days

All Staff :

  • are periodically observed and supervised.
  • continue with their professional training and development including online training, Care Certificate and NVQs.
  • are required to carry an identification badge – at all times – to protect service users and their families.

Pattom will always aim to match the characteristics and preferences of service users with those of appropriate members of staff to ensure that all support is carried out in a way that the service user is happy and comfortable with.

Specialist training

In addition to the mandatory induction course, Pattom also provides specialist training. For example:

  • Autism spectrum awareness training
  • Understanding behaviour that challenges
  • Epilepsy
  • Makaton
  • Moving and Handling

This ensures that those members of staff who work with people with specific disabilities or conditions have the necessary knowledge, understanding and skills to provide high quality and bespoke support.

Communication Training, which we aim for all members of staff to complete within their first 12 months with us, ensures that our staff appreciate alternative forms of communication, such as gesturing and drawing. Not all people with a learning disability are able to communicate easily through speech – this training equips our staff to provide bespoke and effective support.

For more information on Autism, Epilepsy, Makaton and other conditions and topics, please see our Information & Support pages.

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