CQC Rating

Pattom Ltd is a care service providing personal care to adults, children and young adults, who live with learning and sensory impairments, mental health and autistic spectrum disorder in their own homes. At the time of the inspection the service was supporting six people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Pattom Ltd had an excellent manager who provided clear leadership and direction, creating a strong person centred culture which achieved good outcomes for people. Relatives spoke very highly of the service and the positive difference it had made to theirs, and their loved ones’ lives. Person centred support plans took account of people’s learning and visual impairments to help them maintain independence. The registered manager had developed excellent links with local community groups and sporting organisations which provided wider opportunities for people to participate in their community, improve physical wellbeing and reduce isolation. People’s support plans reflected their assessed needs and included their likes, dislikes, preferences and wishes. Relatives had no complaints but where there had been any minor issues they had felt listened to and issues had been resolved promptly.

The registered manager had encouraged an open and transparent culture which enabled people, relatives and staff to contribute with honest feedback and share ideas which helped to develop the service and drive improvement. Staff told us they felt well supported and genuinely valued by the management team who were hands on and approachable.

Relatives told us they thought their loved ones were safe in the care of their support staff. Where there were risks to people’s health and wellbeing, these had been assessed and action had been taken to mitigate these risks. Robust recruitment processes were in place which enabled the provider to make safer recruitment decisions. Staff understood how to identify and report abuse appropriately. Where people required assistance with their medicines, this was well managed.

Staff received supervision and training which enabled them to deliver effective care. People’s needs were assessed before their care package commenced to identify and agree the care they required which promoted maximum choice and control of their lives. People and/or their relatives were asked for their consent for day to day care. People were supported by staff to eat and drink where required.

Relatives told us they very happy with the care their loved ones received. Staff treated people with dignity and respect, involved them in decisions about their care and promoted their independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 16/6/2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Pattom Ltd on our website at www.cqc.org.uk.

Inspection report

Download full report

Inspection Report Published 14 December 2019